I thought this kind of thing only happened in stuffy American Gothic-type novels:
LADY’S VOICE
M~ & A~, good afternoon.
ME
Good afternoon. I’d like to make an appointment with Mr M~, please.
LADY’S VOICE
Are you an existing client?
ME
No.
LADY’S VOICE
I’m sorry, Mr M~ isn’t taking any new clients this year.
ME
Oh.
LADY’S VOICE
If you like, I could give you the name of –
ME
No, thank you, it’s okay. It’s just that F~ S~ referred me –
LADY’S VOICE
F~ S~?
ME
Yes, F~ said –
LADY’S VOICE
I’m sure Mr M~ would like to see you. May I have your name, please?